Support
24×7×365 support by phone, email and ticket
Storcom support is available 24×7×365 for customers of Storcom managed services, cloud, backup and disaster recovery. Call 1 (866) 610-7472, email recoversupport@storcom.net, or open a ticket in the support portal at recoverportal.storcom.net. For an outage or an active recovery, call rather than email.
Last updated
How do I reach Storcom support?
| Channel | Details | Best for |
|---|---|---|
| Phone | 1 (866) 610-7472, answered 24×7×365 | Outages, active recoveries and anything urgent |
| recoversupport@storcom.net | Requests and follow-ups that can wait for a reply | |
| Ticket portal | https://recoverportal.storcom.net:9676/portal | Opening and tracking tickets |
What to include when you open a ticket
- Your company name and the name on the contract
- A contact name and a callback number
- The affected systems, sites or services
- What happened, when it started and what changed before it
- Error messages or screenshots
- How the issue affects the business, so we can set priority
Which support team should you contact?
Contact support for the company where you signed your contract. If your agreement is with Storcom, Inc., use the phone number, email address or portal on this page.
If you are not sure which company holds your contract, call 1 (866) 610-7472 and we will help you find the right team.