Managed IT services
Your infrastructure, run by a team that answers for it
Managed IT services hand the day-to-day running of infrastructure to a provider under an agreed service level. Storcom monitors, patches, tests and supports your servers, storage, virtualization, network, backup and security tooling around the clock, on your premises, in colocation or in our private cloud, so a small IT team is not on call for everything.
Last updated
- Built for
- For IT teams of a few people carrying infrastructure, recovery and security at once.
- What you get
- Monitoring, patching and recovery testing
- 24×7×365 support by phone and email
- An agreed service level, in writing
- On premises, colocation or private cloud
- Delivered from
- Geneva, Illinois, for Chicagoland and customers across the U.S.
What are managed IT services?
A managed service is an ongoing agreement, not a project. You keep ownership of decisions and priorities. The provider takes on the recurring operational work, reports on it, and is accountable to a written service level.
Storcom has delivered managed services for more than 20 years from Geneva, Illinois. The work centers on infrastructure: the servers, storage, hypervisors, networks, backups and security tools that everything else depends on.
What Storcom manages
Security tooling
Managed EDR, continuous risk scanning and escalation of what needs your attention.
Servers and virtualization
Health monitoring, firmware and patching for physical servers and hypervisors, including VMware vSphere and its alternatives.
Storage
Capacity, performance and support for arrays from Dell, HPE, Everpure and IBM, with refreshes planned before support ends.
Network and firewall
Monitoring, firmware, policy changes and reporting for switching, wireless and perimeter firewalls.
Backup and recovery
Job monitoring, immutable off-site copies and scheduled recovery tests with a written report.
Cloud resources
Azure and AWS resources and the Storcom hosted private cloud, with cost reporting.
Colocation
Space, power and connectivity for equipment you own, managed by the same team.
Hire, outsource everything, or co-manage?
| Topic | Hire in-house | Storcom managed IT |
|---|---|---|
| Coverage | Business hours unless you staff shifts | 24×7×365 support |
| Depth | Limited to who you can hire and keep | Specialists in storage, virtualization, data protection and security |
| Your team’s role | Runs everything and is always on call | Sets priorities and handles escalations |
| Accountability | Spread across individuals | One provider and a written service level |
| Cost shape | Salaries, training and turnover | A monthly fee scoped to what is managed |
Most customers co-manage: their team keeps user support and applications, and Storcom runs the infrastructure underneath.
How does onboarding work?
Discover
A discovery call, then a review of what is in support and what is not.
Stabilize
We fix what is causing outages first: failed backups, unpatched systems, hardware past end of support.
Document
Runbooks, escalation paths and the service level, written down and agreed.
Operate
Monitoring, patching, testing and regular reviews with a named point of contact.
What does it look like in practice?
A Chicago manufacturer of commercial LED lighting came to Storcom after repeated outages and data loss. Storcom took over managed services for the on-premises and disaster recovery site infrastructure. Over the following three years the repeated outages and data loss stopped.
An Illinois charter school district moved to hyperconverged infrastructure in Storcom colocation with failover. A national healthcare solutions company with a small staff relied on Storcom to manage its full stack, and later moved to dedicated Storcom private cloud hardware. The full write-ups are in our case studies.
Technology we deploy for this
IBM Partner Plus Silver partner for IBM FlashSystem storage: we size, deploy, migrate and support all-flash arrays with built-in ransomware threat detection and Safeguarded Copy snapshots.
Dell PowerStore, PowerMax, PowerScale, ObjectScale and PowerVault storage, PowerProtect Data Domain, PowerEdge servers and Dell networking, quoted with deal registration and deployed by Storcom engineers.
Veeam backup and replication for virtual, physical, cloud and Microsoft 365 workloads, plus Veeam-based cloud backup and DRaaS that Storcom runs for you.
HPE ProLiant servers, Alletra, MSA and StoreOnce storage, and networking, configured to your workloads by Storcom and kept under support through their lifecycle.
Cisco switching, routing, wireless and firewalls for data center and campus networks, designed, implemented and managed by Storcom.
VMware vSphere and VMware Cloud Foundation environments that Storcom supports and helps you right-size, keep or move away from after the Broadcom licensing changes.
Frequently asked questions
What is included in Storcom managed IT services?
Monitoring, patching, recovery testing and 24×7×365 support for the infrastructure you choose to hand over: servers, virtualization, storage, network, firewalls, backup, security tooling and cloud resources. The scope and service level are written into the agreement.
Do we have to hand over everything?
No. Most customers co-manage. You can start with one area, such as backup and recovery or firewalls, and add others later. Your team keeps control of decisions and priorities.
Where does Storcom deliver managed services?
Storcom is based in Geneva, Illinois, and serves organizations across Chicagoland and the United States. Monitoring and support are delivered remotely, and engineers go on site when a deployment or repair needs it.
What is the difference between managed IT and consulting?
Consulting is a defined engagement that ends with a plan or a completed project. Managed IT is an ongoing service with a service level. Many customers use both: a consulting engagement to design the change, then managed services to run the result.
How do we get started?
Start with a discovery call. We talk through what you run, what is in support and where recovery or security gaps worry you. Call 1 (866) 610-7472 or use the contact form.
Related services
- Consulting services
- Managed RecoveryManaged disaster recovery from Storcom: documented runbooks, failover tests against your RTO and RPO, and a…
- Managed EDRManaged EDR from Storcom: 24×7 endpoint detection and response on CrowdStrike Falcon or Arctic Wolf, with…
- Managed FirewallManaged firewall services from Storcom: policy management, firmware updates, monitoring and change control for…
- Hosted private cloudDedicated hosted private cloud for steady, performance-sensitive workloads and teams leaving VMware licensing.
- StorageData storage from Dell, HPE, Everpure (formerly Pure Storage) and IBM: block, file, object and backup arrays,…
- Discovery call
Start with a discovery call.
Tell us what you run today, what is changing and what worries you. We listen, ask questions and tell you plainly whether and how we can help. No cost, no commitment.